의사 환자 간 진료위치에 따른 의료커뮤니케이션 만족도

Abstract

Background: Non-verbal proxemics between doctors and patient considered as important factors for medical communication. The patient satisfaction level were campared between opposite doctor-patient positions with barrier & side position without barrier. Methods: The satisfaction level was measured with 5-point Likert scale between two types of outpatient clinics. One clinic was opposite position with barrier between doctor and patient, and the other clinic was side position without barrier between doctor and patient. Results: A total of 138 patients complete the questionnaire between A type (opposite position with barrier) and B type (side position without barrier) clinic. Mean satisfaction value was 4.36±0.05 and 4.38±0.06 (p>0.05) between A and B type clinic. Mean value of environmental satisfaction was 4.15±0.06 and 4.24±0.04 (p<0.05). Sex, age, follow up length, total number of visit were not significantly associated with patient treatment satisfaction. Male, age (<60) were significantly associated with environmental satisfaction (p<0.05). Conclusion: Patients' satisfaction was similar between opposite and side doctor-patient position. Physician should recognize and try to improve the verbal and nonverbal factors that affect patients' satisfaction.