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당일 초음파 및 조직검사에 대한 외래고객만족도 조사

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Author(s)
김은자조치형강선희
Keimyung Author(s)
Cho, Ji HyoungKang, Sun Hee
Department
Dept. of Surgery (외과학)
Journal Title
Keimyung Medical Journal
Issued Date
2011
Volume
30
Issue
1
Keyword
One stop ultrasonographyQuestionnaireSatisfaction
Abstract
Purpose: The study was designed to assess patients’satisfaction on one-stop ultrasonography
and USG-guided biopsy. Methods: From May 2010 to July 2010, we made a survey of satisfaction on 86 patients who visited Dongsan medical breast thyroid cancer center using structured questionnaire. Results: The participants were divided into three groups such as a group receiving ultrasonography only, a group receiving both ultrasonography and ultrasonoguided biopsy and a group who didnot receive one-stop service. The satisfaction on one-stop ultrasonography showed the significant difference among 3 groups and the satisfaction depending on one-stop service showed the significant difference between a group receiving one-stop
ultrasonography and a group not receiving it. Conclusion: Out-patients’satisfaction on
ultrasonography and USG-guided biopsy on the same day was conducted and the result showed that the satisfaction increased in the group treated with ultrasonography. Upon the application of the results of this study onto the clinics, dissatisfaction factors should be improved by increasing the frequency of treatment with one-stop ultrasonography. In addition, it is necessary to make
every effort to attract new patients through a full explanation from department of diagnosis and the kind service, which can increase the intent to revisit our hospital and improve the intent to recommend hospital.
Alternative Title
A Research about Patients' Satisfaction on One-stop Ultrasonography and Ultrasono-guided Biopsy
Keimyung Author(s)(Kor)
조지형
강선희
Publisher
Keimyung University School of Medicine
Citation
김은자 et al. (2011). 당일 초음파 및 조직검사에 대한 외래고객만족도 조사. Keimyung Medical Journal, 30(1), 90–97.
Type
Article
URI
https://kumel.medlib.dsmc.or.kr/handle/2015.oak/15523
Appears in Collections:
2. Keimyung Medical Journal (계명의대 학술지) > 2011
1. School of Medicine (의과대학) > Dept. of Surgery (외과학)
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