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의사 환자 간 진료위치에 따른 의료커뮤니케이션 만족도

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Author(s)
김대현이동열서란숙
Keimyung Author(s)
Kim, Dae Hyun
Department
Dept. of Family Medicine (가정의학)
Journal Title
의료커뮤니케이션
Issued Date
2011
Volume
6
Issue
2
Keyword
Nonverbal communicationPatient satisfactionProxemics
Abstract
Background: Non-verbal proxemics between doctors and patient considered as important factors for medical
communication. The patient satisfaction level were campared between opposite doctor-patient positions with
barrier & side position without barrier.
Methods: The satisfaction level was measured with 5-point Likert scale between two types of outpatient
clinics. One clinic was opposite position with barrier between doctor and patient, and the other clinic was
side position without barrier between doctor and patient.
Results: A total of 138 patients complete the questionnaire between A type (opposite position with barrier)
and B type (side position without barrier) clinic. Mean satisfaction value was 4.36±0.05 and 4.38±0.06
(p>0.05) between A and B type clinic. Mean value of environmental satisfaction was 4.15±0.06 and 4.24±0.04
(p<0.05). Sex, age, follow up length, total number of visit were not significantly associated with patient
treatment satisfaction. Male, age (<60) were significantly associated with environmental satisfaction (p<0.05).
Conclusion: Patients' satisfaction was similar between opposite and side doctor-patient position. Physician
should recognize and try to improve the verbal and nonverbal factors that affect patients' satisfaction.
Alternative Title
Patient Satisfaction According to the Doctor-Patient Position in Outpatient Clinic
Keimyung Author(s)(Kor)
김대현
Publisher
School of Medicine
Citation
김대현 et al. (2011). 의사 환자 간 진료위치에 따른 의료커뮤니케이션 만족도. 의료커뮤니케이션, 6(2), 127–132.
Type
Article
ISSN
1975-888X
URI
https://kumel.medlib.dsmc.or.kr/handle/2015.oak/36831
Appears in Collections:
1. School of Medicine (의과대학) > Dept. of Family Medicine (가정의학)
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