전화추후관리가 위, 장관계 수술환자의 자기간호수행 및 환자만족도에 미치는 효과

Abstract

This study was a quasi-experimental study to investigate the effect of a telephone follow-up on the self-care and the satisfaction on nursing care in G-I surgical patients. The subjects of the study were 38 patients, 19 in experimental group and 19 in control group, who discharged after gastrointestinal surgery at a university hospital in Taegu between August 11, 1998 and October 16, 1998.

The telephone follow-up program for the experiment was developed by the researcher, which contained consultation, support and encouragement for self-care after discharge. Number of the instruments used for measurement of the outcome variables were 5, self-care after discharge, satisfaction(l) • (2) on Nursing care, intention to visit the hospital again, intention to recommend the hospital to others.

The results of this study were as follows ;

1. The first hypothesis, "The subjects of experimental group will show a higher level of self-care than the subjects of control group" was rejected(F = .48, p = .4937).

2. The Second hypothesis, "The subjects of experimental group will show a higher level of satisfaction than the subjects of control group" was accepted partly as follows.

1) The hypothesis 2-1, "The subjects of experimental group will show a higher level of satisfac-tion(l) than the subjects of control group" was accepted(F=4.04. p = .0496).

2) The hypothesis 2-2, "The subjects of experi-

mental group will show a higher level of satisfaction^) than the subjects of control group" was accepted(F=8.48, p = .0064).

3) The hypothesis 2-3, "The subjects of experimental group will show a higher level of intention to visit hospital again than the subjects of control group" was rejected (F=1.95, p = .1723).

4) The hypothesis 2-4, "The subjects of experimental group will show a higher level of intention to recommend the hospital to others than the subjects of control group" was rejected(F=1.43, p = .2411).

From the results of this study, the telephone follow-up can be regarded as an effective nursing intervention for the discharged patients.

Key words: telephone follow-up, self-care, satisfaction on nursing care